Simply select your preferred piece, choose the available size if applicable, and complete checkout through our secure payment process. Once your order is placed successfully, you will receive an order confirmation by email.

If your order has not yet been prepared for dispatch, we will do our best to assist with a cancellation request.
Once an order has been prepared for shipment or handed over to the courier, it can no longer be cancelled and will fall under our return policy after delivery.

After a successful purchase, you will receive a confirmation email containing your order details. If you do not receive this message, please check your spam or promotions folder before contacting us.

If your order has not yet been processed for dispatch, we may be able to update your shipping information.
Please contact us as quickly as possible with your order number and the corrected details.

Please first check your spam, junk, or promotions folder.
If the email is still not visible, contact us and we will help confirm the status of your order.

Yes, Rondooz ships internationally.
Delivery availability may vary depending on destination, courier coverage, and local import conditions.

Delivery timeframes are estimated and may vary depending on the destination country, shipping route, customs procedures, and periods of high demand. Once your order has been dispatched, tracking details will be shared with you by email.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow the progress of your delivery.

For international orders, customs procedures and import conditions may vary by country.
Where applicable, Rondooz covers all customs duties, import charges and local taxes for every order, regardless of destination. Nothing is collected on delivery. The price you see at checkout is the price you pay — in full.

Please ensure that all shipping information is entered correctly at checkout. If a piece is returned to us as undeliverable due to an incomplete or incorrect address, we will contact you to arrange redelivery. For urgent corrections, please write to us at support@rondooz.com as soon as possible with your order number.

Delivery times are estimates and may occasionally be affected by courier operations, customs processing, or seasonal demand.
If your parcel is significantly delayed, please contact us and we will assist you in reviewing its shipment status.

Yes, You have 14 days from the date of delivery to notify us if you wish to return an item, for any reason.
If this is your first order with Rondooz, return shipping is complimentary. You arrange the return with your preferred courier, send us the receipt, and we will reimburse the full return shipping cost alongside your refund.
For subsequent orders, return shipping costs in change-of-mind cases are the responsibility of the customer. You will receive a full refund of the amount paid for the item. No customs, duties or clearance fees will be charged in connection with the return process.

A return is treated as the responsibility of the store if the delivered item is incorrect, the color sent is wrong, the delivered size does not match the size confirmed in the order, or the actual garment measurements materially differ from the stated measurements beyond the acceptable handmade tolerance.

Because each Rondooz piece is handmade, a variation of up to 3 cm is considered acceptable and natural.

Refunds are processed only after the returned item has been received and inspected by the store.
Once the returned product arrives and its condition has been confirmed, the refundable amount will be transferred within 5 to 7 business days.

A full refund is issued only if the item is returned in healthy and original condition, shows no signs of use, has not been damaged, and still has its original product tag attached.

• If this is your first order with Rondooz, return shipping is complimentary regardless of the reason.
• If the return is due to a change of mind on a subsequent order, return shipping costs are the responsibility of the customer.
• If the return is due to a store error, all return costs are covered by Rondooz regardless of order history.

Guidance: For full details regarding our return and refund rules, please make sure to review the Shop Policies page.

Use the body measurement guidance provided in the Size Guide link on the product page to determine your own exact body measurements.
Then compare them with the detailed garment measurements listed for that specific product in the same Size Guide section.
After that, select your most suitable size from the size dropdown menu on the product page.

Garment measurements refer to the dimensions of the actual finished piece, not the body size of the wearer.
They are intended to help you understand how the item is cut and how it may fit compared to your own proportions.

No. Size selection is the responsibility of the customer.
If the size delivered matches the size selected in your order, but the fit is not suitable, the return is treated as a change-of-mind return. If the delivered size does not match the size you ordered, the responsibility is with the store.

Because Rondooz garments are handmade, slight variations are natural.
A difference of up to 3 cm is considered acceptable due to the artisanal nature of the work.

Yes. Some pieces are designed with relaxed, fluid, or adaptable silhouettes and may fit a range of body shapes and sizes depending on the intended look.

If you are between sizes, we recommend focusing on the most relevant garment measurements for that specific piece and considering how you prefer the garment to fit. When in doubt, you may contact us before ordering for additional guidance.

One of One pieces are created only once and will never be reproduced.These garments may include revived antique Gobelin or reclaimed heritage textile elements, making them singular works with no possibility of exact repetition. Limited Edition pieces, by contrast, may be produced again in a very small and controlled quantity, but only within a strictly limited edition framework.

Yes. Rondooz pieces are created through a deeply handcrafted process that may include hand-painting, hand-applied stone embellishment, construction by hand, and detailed artistic finishing.

Many Rondooz pieces feature hand-painted artwork created as part of the garment’s visual composition.
This is a defining part of the brand’s artistic identity.

A One of One piece is not simply limited in quantity; it exists only once.
In many cases, revived antique Gobelin or heritage textile elements are incorporated into the garment, making each work singular and impossible to reproduce in the same form.

Limited Edition pieces are produced in a strictly controlled series and may be individually numbered in order to preserve rarity and distinguish the edition.

Yes. All Rondooz pieces are delivered with a certificate of authenticity, together with the artist’s handwritten signature and their own individual numbering.
This helps protect the work against fake copies and allows the authenticity of each piece to be traceable within the Rondooz database.

Yes. Because Rondooz garments are created through handmade artistic processes, slight variations in painted detail, embellishment placement, or artisanal finishing may occur. These nuances are part of the character of the work.

Rondooz garments should be handled with care and treated as delicate wearable art.
We recommend careful storage, gentle handling, and avoiding unnecessary friction or pressure on painted and embellished areas.

For garments with hand-painting, stone embellishment, or antique textile elements, machine washing is not recommended unless specific care instructions for that product state otherwise.

Store your piece in a clean, dry place away from excessive humidity, direct sunlight, and sharp contact.
Proper storage helps preserve the visual and structural integrity of hand-finished details.

Yes. Stone embellishments and hand-finished elements should be protected from rubbing, pulling, and rough handling.
Delicate treatment helps maintain the longevity of the garment’s artistic details.

No. Rondooz garments are created as artistic luxury apparel for personal style, occasion dressing, and everyday elegance. They are not designed for technical, protective, or performance use.